|
Frequently Asked
Questions |
|
*
Why should I open my savings and checking account with Tigers Credit
Union?
*
Which ATM's can I use for free?
* What do you do to save the environment?
* Why the name change?
* Got any positive press and recognition?
*
How do I join Tigers Credit Union?
*
How is a credit union different from a bank?
*
What is a field of membership?
*
Which ATMs may I use?
* When is my money available after I deposit it in
the ATM?
* How can I access my accounts without going to a
branch?
*
I’ve forgotten my PIN on Virtual Branch and can’t gain access. What can
I do?
* What is a shared branch?
* What is the limit on transactions with a
savings account?
*
Can I refinance a loan from another institution with you?
*
What is your routing and transit number?
*
How can I change my address at the Credit Union?
*
Why don’t you return my cancelled checks?
*
What is ACH?
*
What is a debit card?
* Stolen/Lost
debit or credit card?
Q: Why should I open my savings and
checking account with Tigers Credit Union?
* Tigers Credit Union is owned by people
just like you that decided to open their accounts with us. They are not
only customers but also shareholder/owners; thus they (and hopefully
you) share in all profits of our credit union.
* As a credit union we can only serve our field of membership. Thus, we
constantly strive to serve the needs of our members and tailor our
services to cater to the needs of our membership.
* The Tigers CU experience is better felt than read about; we pledge to
surpass your expectations and do our best to meet all of your present
and future financial needs. Let us know how we can serve you best.
Q: Which ATM's can I use for free?
Any ATM that displays the CO-OP logo. Click here to find a free ATM
close to you (use the ATM locator tab)!
Q: What do you do to save the
environment?
Check this page out to learn about our efforts in this area. Social
Responsibility and Involvement
Q: Why the name change?
Reason 1: Missouri Student Federal Credit Union was a mouth full and
took forever to articulate.
Reason 2: MSFCU was limiting! Our field of membership includes not only
current students but also those that graduate. Many current and
potential members feel that once they graduate they have to close their
accounts since they are not students anymore, or that they cannot open
an account because they are not students. That is not true! Alumni are
in our field of membership.
Reason 3: Missouri Student Federal Credit Union does not clearly
identify us as a Credit Union serving the UMC campus! Somebody
not familiar with us could not identify where our members are from
(there are thousands of students of all ages in cities all around
Missouri).
Reason four: We want to show our school spirit!
Reason five: We want to a new start, with a new name and logo.
Currently our logo includes a tree, and as you know, nothing says MU
Tigers like a tree does!
Q: Got any positive press and
recognition?
NO.
Just kidding! Click here to see what some
others think of us.
Q: How do I join Tigers Credit Union?
First review our “About Us” page to be sure
you’re eligible to join.
Every member must open a savings account with $25. To open a savings
account, print, complete and sign the Membership Account Agreement in
the "Forms" page of our site. You may also
stop by one of our offices
or a shared branch for a new member packet. Return the Membership
Account Agreement with at least a $25 initial deposit and a current
copy of your driver’s license to our office in Brady. This $25
represents your share in the Credit Union and makes you a member-owner
with a say in how things are run by nominating and voting for our Board
of Directors and committee members. To open a checking account, first
open a savings account. Then review the “Services”
page for more
details.
Q: How is a credit union different from a bank?
Probably the biggest difference is that credit unions are
not-for-profit. The members actually own the credit union, and
therefore everything is done in their best interest. This generally
includes providing lower loan rates, higher savings rates and offering
lower and fewer fees. Any revenue earned is used to improve products
and services for the members. Credit unions are also democratic. As
financial cooperatives, they are run by a volunteer Board of Directors
elected by the members they serve.
Q: What is a field of membership?
Not just anyone can join a credit union. They must be eligible to join
by qualifying as part of a specific group of people. For example, for Tigers Credit
Union students, alumni of the University of
Missouri Columbia, Stephens College, or Columbia College can be members
(and family members of those students and alumni). These fields of membership
are regulated closely at both a state and federal level. Credit unions
must undergo an extensive application and regulation process to acquire
any additional criteria to add to their fields of membership.
Q: Which ATMs may I use?
You may use any CO-OP Network ATM nationwide for free. To find the one
nearest you, select the “Free ATMs”
link on our home page. You may also
use any ATM with the Star, The Exchange or Cirrus logos for a small fee.
Q: When is my money available after I deposit
it in the ATM?
It depends on the day. For security purposes there is a hold on all
deposits made in the ATM until funds can be verified. This usually
means deposits made before 8 p.m. are credited the next business day.
If it’s made after 8 p.m., it may be two business days. For example, if
you deposit your check before 8 p.m. on Tuesday, the funds should be
available on Wednesday. If it was after 8 p.m. on Tuesday, the funds
may not be available until Thursday. On Fridays after 8 p.m., your
funds are not available until the following Tuesday. For accounts
opened less than 30 days, a two-day business day hold applies. Longer
delays may apply, depending on the deposit.
Q: How can I access my accounts without going
to a branch?
Access them for free on the Internet with our Virtual Branch on this
site. Check balances, review account history, view cleared check
copies, transfer funds between accounts and much more! You can even pay
bills electronically for free. Just email tigerscu@missouri.edu or call
us at 573.443.8462 with your request. You’ll receive instructions soon
after. You may also access your accounts by phone using our Telephone
Teller. Just call (800) 434-1149, enter our credit union ID, 12, and
your PIN. We also offer thousands of free CO-OP Network ATMs nationwide
that allow you to make withdrawals, deposits, transfers and check
balances.
Q: I’ve forgotten my PIN on Virtual Branch and
can’t gain access. What can I do?
If you cannot remember your User ID (PIN) on Virtual Branch and have
tried several different codes, you will be locked out of the program
after two tries. Contact us at 573.443.8462 to have us reset it. It
will not reset itself, even if you wait 24 hours.
Q: What is a shared branch?
Shared branches are locations we share with a number of other credit
unions in Missouri so that we may more conveniently and economically
serve all of our members, especially those who live or work a distance
from our campus location. You may use them to make
simple transactions such as deposits and withdrawals, to apply for and
close loans and to open new accounts. For a complete list of addresses
and maps, click here.
Q: What is the limit on transactions with a
Savings account and Money Market account?
In a month you may not make more than six withdrawals or transfers to
another account or to third parties by preauthorized transfer,
automatic transfer or telephone transfer. No more than three of the six
transfers made may be by check ($100 limit on money markets),
signature-based purchases made by debit card or point of sales
transactions made by ATM card. If you exceed these transfer
limitations, you will incur a $15 fee per transfer and your account may
be converted to a checking account per Federal Regulation D.
Q: Can I refinance a loan from another
institution with you?
Absolutely! In fact you’ll probably find that, in general, we can beat
the rates you’re already paying at another institution! It’s easy to
apply. Just use our convenient online loan
application and get approved
in less than 24 hours. Or apply by phone, fax, mail or at our main
office or a shared branch. You may close your loan by fax, mail or at
any location. Contact us at 573.443.8462 and start saving today!
Q: What is your routing and transit number?
281586398
Q: How can I change my address at the Credit
Union?
For your own security you must notify us in writing with a
signature—either by mail or by fax so we can verify your signature
before making the changes.
Q: Why don’t you return my cancelled checks?
Because we are a not-for-profit financial cooperative, we try to keep
costs down for our members at all times and returning checks is
expensive. If you should need a copy of a cancelled check, you can view
it online using Virtual Branch.
Q: What is ACH?
ACH (Automated Clearing House) is an electronic method of processing
credits and debits to and from a member’s account, based on information
the member has provided and authorized. It may be the automatic direct
deposit of a member’s payroll check, which may or may not include
payroll deduction where the deposit may be divided into various amounts
and deposited to several different accounts such as savings, checking,
a loan and/or a Money Market Account. It may also include an automatic
debit of a member's account for certain expenses they have
preauthorized with companies such as utilities and other bills. Either
way, these electronic transactions are free and were designed to
provide convenience, saving you time and hassle. They’re also
completely safe!
Q: What is a debit card?
A debit card looks like a credit card, but it works like a check or
cash for purchases at all your favorite merchants for no additional
charge. You present it for payment and sign the receipt. In some places
you may be asked to enter a PIN at a terminal or scan your card
instead. The amount may not be deducted immediately from your checking
account (may take a day or two if a signature was used and not a PIN),
these will both show on your monthly statement. You can use your debit
card
wherever you see the MasterCard logo: department, grocery and discount
stores; restaurants; gas stations; doctors and dentists; hotels and
even catalogs. They are safer to use than cash and more convenient than
writing a check. If it’s lost or stolen and you report it to us within
two business days, your liability is limited by federal regulations to
$50. Your debit card also doubles as your ATM card to access your
accounts 24 hours a day at thousands of ATMs nationwide. See the link
on our home page for a list of free
ATMs. You may also be able to get
cash back with your debit card after a purchase at many merchants. Just
call us at 573.443.8462 for details.
Q: Stolen/Lost debit or credit card?
To report
a lost or stolen Tigers Credit Union credit, debit or ATM card,
call card
security immediately at 1-800-449-7728. Please contact Tigers Credit
Union
immediately thereafter at (573) 443-8462 or (888) MSFCU-44. If the
office is closed, please call first thing the next business day. For
normal card inquiries, please call 1-800-654-7728. If you need further
assistance, please call us during business hours.
(click on our logo to go to the main page from any
other)
